“our”) process any personal data that we collect about you, or which you provide to us, when you access and use the TIDAL music streaming service, mobile and device
applications or associated websites (“Services”). Our policy is to process your personal data at all times in accordance with applicable data protection laws and
By “personal data”, we mean any information which enables us to identify a person either directly or indirectly. By “affiliates”, we mean any member of
our group including our subsidiaries, our holding company and its subsidiaries.
2. WHO WE ARE
The data controller of your personal data is Aspiro AB, a Swedish company whose registered address is 540 W 26th Street, 8th Floor, New York, NY 10001. If you have questions, comments or
Officer at firstname.lastname@example.org.
3. CHILDREN AND PRIVACY
We do not knowingly collect or solicit information from children under age 13 or knowingly allow such persons to register for the Services. If you are under age 13, you are not permitted
to use the Services. If you are 13 - 17 years of age, you may visit, browse and use the information on the websites but you may not register an account or submit any personal data. If you
are 13 - 17 years old, by browsing the website, using or accessing the Services you confirm that you have the permission of a parent or guardian to do so. If you are a parent or guardian
and believe that we may have inadvertently collected personal data from your child without your consent, please notify us immediately by sending an email to email@example.com and we will
delete such personal data promptly.
4. COLLECTION AND USE OF PERSONAL DATA
We will process your personal data for the purpose of providing the Services to you and/or for the legitimate purpose of direct marketing purposes. Specifically, we collect the following
types of personal data relating to you for the following purposes:
(a) Information you provide to us directly. When you register as a user for the Services and/or use the Services you provide us with certain information that we store. This may
include: username and password information provided for the Services; your name, contact and any other user profile information that you may supply, such as your address, phone number,
email address and age; payment information provided to use the Services; User Content (for example, photos, comments, and other materials) that you upload or otherwise post on the
Services; metadata associated with such User Content (as defined in Section 9 of Tidal’s Terms and Conditions of Use), which may include content creation date, formatting information;
location information about where the User Content was recorded (geotags); and communications between us and you. We process such information for the purposes of providing the Services to
you including account management and to calculate settlement towards the content owners.
(b) Usage information. When you use the Services, we collect and process information generated by your use of the Services, such as favourites, playlists created, tracks played
and downloaded, activity in the TIDAL applications, offlined tracks, time of log-in, what version of the TIDAL client you use and similar. If you access the Services via a handheld device,
we also store a number that uniquely identifies the device. We use this information (i) to tailor and/or personalise the Services to you; (ii) for service improvement purposes; and (iii)
for marketing and advertising purposes (as further described in Section 10 below). We may also use internal or third party analytics tools, for our own analytics purposes, to help us
measure traffic and usage trends for the Services. These tools collect information sent by your device or the Services that assists us in improving the Services. We collect and combine
this information with analytics information from other visitors and users so that it cannot reasonably be used to identify any particular individual.
(c) Log file information. This information may be automatically reported by your browser or device each time you make a request to visit, access or use the Services. When you
visit, access or use the Services, our servers may automatically record certain log file information, including the time of log-in, what version of the TIDAL client you may be using,
Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, domain names, landing pages, pages
viewed, and other such information. We may also log the Device ID or other unique information for devices used to access the Services. We may also collect similar information from emails
we send to you, which helps us track which emails are opened and which links are clicked by recipients. This information is used to (i) analyse the usage of the Services; (ii) enable more
accurate reporting; (iii) improve the Services; and (iv) calculate settlement with the content owners.
(d) Survey information. If you reply to surveys that we have provided, the information you provide will be made anonymous and aggregated with the responses of other users, unless
otherwise specified and used for improvement of the Services.
efficiently access your information and features of the Services; (iii) remember information so you will not have to re-enter it during your visit or the next time you use the Services;
(iv) provide, improve, test and monitor the effectiveness of our Services; (v) develop and test new products and features; (vi) monitor metrics such as total number of visitors, traffic
and demographic patterns; (vii) diagnose or fix technology problems; and (viii) detect, investigate and take all steps necessary to address misuse of the Services.
(e) Information collected from third parties. We may receive information about you from third parties who may have collected and transferred your personal data to us in accordance
providers or any telecommunications providers through which you may access the Services (for example through a bundled package). Where we receive such information from such third parties,
we may combine it with the other personal data that we have collected about you as set out above and use such information either alone or in combination with the other personal data we
If we intend to process your personal data for any purpose other than the purposes set out above, we shall notify you of the purpose for such processing and shall provide any other
5. SHARING INFORMATION WITH THIRD PARTIES
We may also share your personal data with third parties other than our affiliates in the following situations:
(a) when you have given us consent to share such personal data. This can, for instance, be in relation to Facebook or other third parties. Unless you have otherwise expressly consented, we
do not share such personal data with third parties (e.g. advertisers) for marketing purposes, although we may provide such third parties with aggregated, anonymised data collected about
you and other users of the Services.
(b) when necessary for billing purposes. We share information with the billing provider to facilitate billing. Your billing and payment information is stored by the billing provider and
(c) when we engage third parties to perform services on our behalf in relation to the Services. In such cases we will remain responsible for your personal data and ensure that all handling
Use; or (iii) to protect the rights, property or safety of TIDAL, our customers or others. This includes exchanging information with other organisations for the purposes of fraud
protection and credit risk reduction. You expressly consent to our collecting and sharing such information for fraud protection and credit risk reduction.
(e) if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
(f) if we or substantially all of our assets are acquired by or sold to a third party, in which case personal data held by us about our users will be one of the transferred assets.
(g) with third party rights holders, whose content is licensed to us. The data that TIDAL shares with the rights holders is in a de-identified format that does not identify you directly,
unless you opt into the sharing of your personal data.
(h) if you contest or dispute any of our charges, we may share your personal data with your credit card company or financial institution in order to help you try to resolve such dispute.
(i) where you have expressly consented, we may share certain information such as cookie data and streaming data (e.g., the number of plays of a particular song or playlist by all users)
with third party advertising partners in order to (a) allow third party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to
you; and (b) deliver targeted emails and other communications to you concerning such advertisers, their products or services and/or TIDAL events sponsored or hosted by such advertisers.
We may remove parts of data that can identify you and share anonymised data with other parties. We may also combine your information with other information in a way that it is no longer
enables you to be identified and share that aggregated, anonymised information with third parties, which may include demographic data such as how many users constitute a particular age
group, general locations of where groups of users reside for purposes of, e.g., determining who may be interested in attending a TIDAL event and similar anonymised data.
Some of our affiliates and/or third parties may be located outside the European Economic Area in countries whose laws may not provide adequate protection for your personal data. Prior to
your personal data being shared with such affiliates or third parties (as applicable), we will take contractual or other steps reasonably necessary to ensure that your personal data is
6. SAFEGUARDING OF PERSONAL DATA
We use appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. Your
personal data is stored in a secure manner on protected equipment. Only a limited number of personnel have access to this equipment and only persons with a legitimate reason have access to
your personal data. Unfortunately, the transmission of your personal data via the internet is not completely secure. While we will endeavour (through the use of appropriate security
measures) to protect your personal data, we cannot guarantee the security of such data when it is transmitted to us via the internet: you accept that any such transmission of your personal
data is at your own risk.
We will retain your personal data only for the period necessary to fulfil the purposes for which such data was collected or for so long as we are required by law to do so. When it is no
longer necessary for us to retain such data, it will be deleted or made anonymous in a safe and permanent manner or access to it will be blocked to the extent that statutory data retention
8. YOUR RIGHTS
You have a number of rights in relation to how we process your personal data. These include the right to:
be informed about any personal data held about you by us;
request access to your personal data;
request us to have any inaccurate personal data amended or erased;
request us to restrict processing of the personal data on certain grounds;
receive a copy of your personal data in a machine-readable format and have it sent to another company;
object to the processing of your personal data on certain grounds; and
file a complaint with the relevant supervisory authority if you think we have violated data protection laws.
If you have provided us with your email address or your phone number, we will use this information to communicate with you in matters relevant to the Services, consistent with your
10. MARKETING AND ADVERTISING
We may provide you with details of our products, services and events, which we consider may be of interest to you, including details of forthcoming streaming content, artist information
and/or copies of our newsletter. We may also deliver promotional offers and communications on behalf of third party advertisers concerning their products or services and/or events
sponsored or hosted by such advertisers, where you have opted in to receiving such information from us. We do not sell or give your email address to other companies for their own marketing
purposes. In your account settings, you can elect to opt-out of some or all of these types of communications. You may unsubscribe from such email communications at any time by clicking on
the “unsubscribe link” provided in such communications.
11. COOKIES AND SIMILAR TECHNOLOGIES
functionality, to remember user preferences and to understand how our web pages are used.
We use both temporary (“session”) and persistent cookies. We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website. including, for example, cookies that enable you to log into secure areas
of our website.
Analytical/performance cookies. These allow us to recognise and count the number of users and to see how users move around our website when they are using it. This helps us to improve the
way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember
your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our
website more relevant to your interests. Where you have expressly consented, we may also share this information with third parties for this purpose, as detailed above in Section 5(i).
You may delete cookies in your browser anytime and you can also block cookies from being placed by activating the setting on your browser that allows you to refuse the setting of all or
some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
In addition to our own, cookies are also placed by Google Analytics as described below.
12. INTEGRATION WITH THIRD PARTY SERVICES
Google Analytics: We use Google Analytics from Google on our web pages to create anonymous usage statistics. If you have concerns relating to the usage of Google Analytics
be informed that it is possible to block Google Analytics by installing a plug-in to your browser. A plug-in for the most common browsers can be found here:
Facebook: If you enable the function “Connect to Facebook” in the settings of your TIDAL client we will share your favourites with Facebook enabling your Facebook friends
to see your favourites and enabling you to see your Facebook friends’ favourites. Further if you use the function “share” you can post to your Facebook account directly from the TIDAL
Twitter: If you use the function “share” you can post to your Twitter account directly from the TIDAL client. Such posting might involve sharing personal data. Please
13. INTEGRATION WITH THIRD PARTY WEBSITES
understand how such third party processes your personal data.
We are not responsible for the practices employed by any websites or services linked to or from the Services—such as, but not limited to, Facebook and Twitter—including the information or
browsing and interaction on any third party website or service, including those that have a link on our Services, are subject to that third party’s own rules and policies. In addition, you
understand and agree that we are not responsible and do not have control over any third parties that you authorize to access your personal data (including User Content).
14. DETECTION OF MISUSE OF THE SERVICES
the misuse and who is responsible.
15. ACCESS, RECTIFICATION AND DELETION
If you have questions regarding your personal data stored with us, including a request for access rectification or deletion, or you object to certain uses, please feel free to contact us
e.g. by sending an email to firstname.lastname@example.org or email@example.com.
through your browser settings